Burying help desk staff with requests from frustrated users can be a thing of the past when your organization implements self-service tools to keep users productive.
Reduce help desk call volume
Now more than ever, users demand immediate results from technology, particularly when dealing with a 24 x 7 global workforce. Waiting for the help desk to address account lock-outs or password resets ties-up valuable staff with menial tasks and makes users unproductive.
Ensure users stay productive wherever they are by empowering users to self-service:
- Password resets
- Account lock-outs
- Profile updates
- Device enrollments
Unburden help desk staff
30%-60% of help desk calls address password resets. Many more involve account lock-outs, profile updates and device enrollments for multi-factor authentication programs. Self-service tools help preserve help desk staff for higher-value tasks.
Reduce help desk costs
With help desk call costs estimated between $10-$50 for each ticket, it’s no surprise that reducing call volume can have significant bottom-line returns for any organization.